Help Center



what are sweesdirect?

what if i forget my password?

do i need a account to have a order?

how do i know what size strap will fit my watch?

will your straps fit any watch models ?

do i need a special tool to change my watch strap?

can i buy sweesdirect on amazon or any other online retailer?

what can i do if typed a wrong email adress

website pricing. Discounts & promotions.

why the coupon code not work

Do you have wholesale pricing?

Why do the colors in the strap look different that the photos online?


how do i cancel my order?

do you do custom order

After I place my order, how long does it take to ship out my order?

What is the status of my order?


what is the swessdirect returns process?

how do i return an item?

if item arrives damaged or is not working?

Returns and Compensation Process


payment method?

are there any exchange rates?



why is my tracking number not updating?

do you ship to PO Box addresses?

what countries does sweesdirect deliver to?

I did not receive an email with my tracking number?

need shipment adress?

can i change my shipment adress after place order?

how do i track my order?

If item is missing ?

If there is some problem receiving the delivery due to Customs?

will i charge with the cutoms and tax?